• Excellent communication, management, interpersonal and leadership skills required
  • Knowledge of Network, Server & Voice Technology. Should have worked minimum 3 years in contact centre environment.
  • Ability to work overtime as necessary to meet quotas and guide team
  • Familiarity with Applications & software used in the Contact center.
  • Assist the Business Ops team technically with GAPs and troubleshooting on the same to get it closed.
  • To be on feet’s to ensure business uptime and fix additional Customer/Ops/Technology needs and plans. Experience in creating detailed technical documents and maintain it.
  • Excellent troubleshooting skills and creative approaches to problem resolutions.
  • The individual will be Quick Learner, detail-oriented, well-organized, a self-starter and able to work independently & be a good team player.
  • Other related duties as assigned.
  • Should be open for travel as required and should be available to the team for support.
  • Knowledge of Contact centre mandatory

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